All of my clients know that I enthuse about the simplicity of the Balanced Scorecard (BSC), Strategy Maps and the BSC itself, developed by Kaplan and Norton. Today, in a discussion with a client company’s knowledgeable director, I could again sense that the seemingly complexity of a BSC Strategy Map is so off-putting to some senior staff members working under pressure that the easy way out would be to say “we cannot set aside the time to develop and implement the map.”
Of course, people do not like complexity or change. But as I have observed in a previous post On being a (business) student, mastering a few simple planning principles is often only a case of putting aside a few hours. Compare this minute effort to the hours that go into obtaining a degree or the hours which goes into reading a Sunday newspaper (every Sunday). read more »
keywords: balanced scorecard, business planning, organisation, strategy maps