My recent clients and friends know that I have gone all soft in my approach to leadership and management. While one should have strategies, plans, processes and systems in place, the starting point is people.
This morning, while walking my two schnauzers in a park, I listened to a very inspiring recorded discussion with Howard Behar, the former president of Starbucks, who wrote It’s Not About The Coffee – Leadership Lessons from a Life at Starbucks. Behar grew Starbucks from 28 stores to more than 400 stores by the time he was named president. Under his leadership, Starbucks opened its first location in Tokyo in 1996 and over the next three years he introduced the Starbucks brand across Asia and the United Kingdom. He retired in January 2003 and is now a much sought-after speaker on leadership.keywords: leadership, organisation, strategy